Privacy Policy

Last updated: March 2026

1. Information We Collect

SpinsUp Casino collects the following personal data: name, email address, date of birth, residential address, phone number (optional), payment information (processed through PCI-DSS certified gateways — we do not store card details), IP address, device information, and gaming activity data. This information is collected during account registration, KYC verification, and normal use of our services.

2. How We Use Your Data

We use your personal data to: verify your identity and age, process deposits and withdrawals, prevent fraud and money laundering, provide customer support, send account-related notifications, comply with legal and regulatory requirements, and improve our services. We do not use your data for unsolicited marketing unless you have explicitly opted in.

3. Data Storage and Security

All personal data is stored on encrypted servers with access restricted to authorised personnel. We use 256-bit SSL encryption for all data transmissions. KYC documents are stored securely and retained for 5 years as required by our licensing conditions. Payment data is processed through PCI-DSS Level 1 certified payment gateways and is never stored on our servers.

4. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with: payment processors (to process transactions), regulatory authorities (to comply with legal requirements), fraud prevention services (to protect your account), and our licensing body (for audit purposes). All third-party processors are contractually bound to protect your data.

5. Cookies

SpinsUp Casino uses cookies to maintain your session, remember your preferences, and analyse site usage. Essential cookies are required for the site to function. Analytics cookies help us understand how players use our site. You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from using certain features.

6. Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to processing of your data, request data portability, and withdraw consent for marketing communications. To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain personal data for as long as your account is active plus 5 years after closure, as required by anti-money laundering regulations. KYC documents are retained for 5 years and then securely destroyed. Transaction records are retained for 7 years for accounting purposes. You may request earlier deletion, but we may be required to retain certain data for legal compliance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected].